Our Commitment to Your Satisfaction

At Amata Salon, we believe every client deserves a look they love. That’s why we created our ‘Love It or It’s On Us’ Guarantee. If you’re not completely thrilled with your results, we’re committed to making it right. Whether it’s an adjustment to your color, cut, or style, we’ll work with you to ensure you leave feeling confident and happy.

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Common Reasons for Adjustments

We understand that sometimes achieving the perfect result takes a little extra work. Here are some common reasons why adjustments may be needed:

• Getting to Know Your Hair: Every client’s hair is unique. During your first visit, we’re learning how your hair responds to specific techniques, colors, and products.

• Coloring Challenges:

  • Red Tones: Red shades can take differently depending on your hair’s porosity, texture, and history. It may need a second application to reach your desired vibrancy or tone.

  • Lightening & Highlights: your current hair condition, color history, or natural hair characteristics may alter our expectations on how your hair will process.  It is important to share all color history with you stylist during your consultation.

• Styling Adjustments: Sometimes the way your cut or style settles after washing and wearing it at home may differ slightly from how it looked in the salon. We’re here to tweak and perfect it for you.

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How It Works

If you’re not satisfied with your service, here’s how it works:

1. Contact Us Within 7 Days: Let us know about your concerns within 7 days of your original appointment. This ensures your hair is still in a condition we can safely work with.

2. Schedule a Follow-Up Appointment: We’ll arrange a time with your original stylist (or another stylist if preferred) to adjust your look at no additional cost.

3. One Adjustment Per Service: The guarantee covers one follow-up appointment to address your concerns. We’ll do everything we can to ensure you leave happy!

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What’s Not Covered by the Guarantee

While we’re committed to your satisfaction, there are a few situations not covered by the guarantee:

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• Unrealistic Color Expectations: If during your consultation, it was explained that your current hair condition, color history, or natural hair characteristics may limit how light or bright your highlights can lift or how color will deposit, a re-do will not apply to further lighten your hair. Our priority is to maintain the health and integrity of your hair while working toward your desired results.

• Changes to your original request (e.g., wanting a completely different style or color).

• Services performed by another salon after your visit with us.

• Adjustments requested after the 7-day window.

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Why We Offer This Guarantee

We take pride in delivering exceptional results, and we want every client to feel confident trying our services. Adjustments are occasionally part of the process, especially for new clients, and this guarantee reflects our commitment to creating a stress-free, personalized salon experience.

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Ready to Book Your Visit?

Experience the confidence of our ‘Love It or It’s On Us’ Guarantee and discover why our clients trust us for their hair needs.